Refund and cancellation policy
This policy supplements the Home Harmony terms and explains what to do if you want to cancel an order or are not satisfied with the result.
1. Consumer withdrawal within 14 days
A consumer may withdraw from a distance contract without giving a reason within 14 days of concluding it. Just send an email to studio.homeharmony@gmail.com.
If the consumer expressly asks for work to start during this period (for example the survey or the design) and then withdraws, they pay a proportionate part of the price for the work done until withdrawal.
If the service was fully completed within this period with the consumer's consent, the right of withdrawal ends.
2. Cancelling an order
The client may cancel an order at any time by email. The provider charges for the work done until cancellation, including the survey and designs in progress, and any costs already incurred. A paid deposit is offset against this amount and any overpayment is refunded within 14 days.
If the provider cannot complete the order for its own reasons, it refunds the full amount paid for the undelivered part.
3. Complaints about defects
If the work does not match the agreed brief (for example an agreed room or drawing is missing or dimensions do not match the survey), send a complaint by email describing the defect.
- We confirm the complaint within 3 working days.
- We resolve it without undue delay, for consumers within 30 days at the latest.
- We fix the defect by correcting the output; if that is not possible, we agree a reasonable discount.
A change of mind about style or materials after the design has been approved is not a defect; such changes are handled as an extra round of feedback after agreeing the price.
4. Delivery
Defects in furniture, materials or trade work are claimed by the client directly with the supplier they contracted. The provider will help with documents from the design. Effective from 27 September 2026.